Shipping policy
HATCHWELL
Shipping & Delivery Policy
Effective Date: February 14, 2026 | Last Updated: February 14, 2026
Thank you for your order. At Hatchwell, we understand that when you purchase a product to support your health, you want it in your hands as quickly as possible. We work diligently with our fulfillment and shipping partners to process and deliver your order promptly. Please review this Shipping & Delivery Policy carefully so you know what to expect after placing your order.
1. Estimated Delivery Timeframe
Our goal is to get your order from the moment of purchase to your doorstep within 8 business days. This includes order processing, packaging, and transit time. The majority of our orders are received well within this timeframe.
However, there are circumstances beyond our control that can occasionally cause delays. These include high order volume during promotional periods, carrier delays, weather disruptions, customs processing for international shipments, supply chain interruptions, national holidays, and other unforeseen events.
For this reason, please allow up to 40 business days for delivery from the date of purchase. While the vast majority of orders arrive well before this window, this extended timeframe accounts for rare situations where delays may occur and ensures we can fulfill our commitment to every customer.
Please note: Business days are defined as Monday through Friday, excluding federal holidays and public holidays observed by our shipping carriers. Weekends and holidays are not counted toward the estimated delivery timeframe.
2. Order Processing
Once your order is placed and payment is confirmed, it enters our processing queue. During this stage, your order is verified, packaged, and prepared for shipment. Typical order processing takes 1 to 3 business days.
During periods of high demand, such as promotional sales events, product launches, or seasonal peaks, processing times may be extended. We will make every effort to communicate any significant delays via email.
Orders placed after 2:00 PM EST on a business day, or on weekends and holidays, will begin processing on the next business day.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email to the email address associated with your order. This email will include your tracking number and a link to track your package through the carrier's website.
Please note that tracking information may take 24 to 48 hours to update after the shipping confirmation is sent. If your tracking number does not show movement within 48 hours of receiving the shipping confirmation, please allow additional time for the carrier to scan and update the shipment. This is a normal part of the carrier's intake process and does not indicate a problem with your order.
It is the customer's responsibility to monitor the tracking information provided. Hatchwell is not responsible for missed deliveries due to the customer not being available at the delivery address.
4. Shipping Destinations
Hatchwell currently ships to addresses within the United States, including all 50 states, the District of Columbia, and U.S. territories. We do not currently ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated on our website at the time of purchase.
If international shipping is available, additional delivery time, customs fees, import duties, and taxes may apply. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost displayed at checkout. Hatchwell has no control over customs processing times and cannot be held responsible for delays at customs or any additional charges imposed by the destination country.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout prior to payment. The shipping rate is based on the shipping method selected, the delivery address, and the weight of the order. Any free shipping promotions or discounts will be applied automatically at checkout when applicable.
Shipping charges are non-refundable unless the shipment is the result of an error on our part (such as sending the wrong product) or the product arrives defective or damaged. Please refer to our Return, Refund & Exchange Policy for full details.
6. Delivery Address Accuracy
It is the customer's sole responsibility to provide a complete and accurate shipping address at the time of purchase. This includes the correct street address, apartment or unit number, city, state, and zip code.
Hatchwell is not responsible for orders that are delayed, returned to sender, or delivered to an incorrect address due to errors in the shipping information provided by the customer. If an order is returned to our facility due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to re-ship the order to the corrected address.
If you realize you have entered an incorrect shipping address after placing your order, please contact us immediately at support@hatchwellco.com. We will make every effort to update the address before the order ships, but we cannot guarantee changes once the order has entered the fulfillment process.
7. Delivery Issues
7a. Lost or Missing Packages
If your tracking information shows your package has not been updated for more than 7 business days, or if the estimated delivery date has passed and you have not received your order, please contact us at support@hatchwellco.com with your order number and tracking number. We will work with the shipping carrier to investigate the status of your package.
If a package is confirmed lost by the carrier, we will reship your order or issue a full refund at our discretion. Please allow us reasonable time to complete the investigation with the carrier before a resolution is issued. Carrier investigations typically take 5 to 15 business days.
7b. Packages Marked as Delivered But Not Received
If tracking information shows your package has been delivered but you have not received it, we recommend the following steps:
- Verify the shipping address on your order confirmation matches your current address.
- Check with household members, neighbors, building management, or your mailroom.
- Look for a delivery notice or check any secondary delivery locations (back door, garage, side porch).
- Contact the shipping carrier directly with your tracking number to request additional delivery details or file a claim.
- Contact us at support@hatchwellco.com if the package cannot be located after taking the above steps.
Once a package is confirmed as delivered by the shipping carrier, Hatchwell's responsibility for the shipment is fulfilled. We are not obligated to provide a replacement or refund for packages that the carrier confirms were delivered to the correct address. However, we will work with you in good faith to resolve the situation to the best of our ability.
7c. Damaged Packages
If your package arrives visibly damaged, please take photographs of the damaged outer packaging and the product inside before discarding anything. Contact us at support@hatchwellco.com within 7 calendar days of receiving the shipment. Include your order number, a description of the damage, and the photographs. Please refer to our Return, Refund & Exchange Policy for information on exchanges for defective or damaged products.
8. Delays Beyond Our Control
Hatchwell is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather, natural disasters, or acts of God.
- Carrier service disruptions, strikes, or operational delays.
- Government actions, regulatory holds, or customs delays.
- National emergencies, pandemics, or public health events.
- High order volume during promotional periods or seasonal peaks.
- Incorrect or incomplete shipping information provided by the customer.
In the event of significant delays affecting multiple orders, we will post updates on our website and communicate directly with affected customers via email. These delays do not entitle customers to a refund unless the order has not been delivered within the 40-business-day maximum delivery window and the customer contacts us to request cancellation.
9. Order Modifications & Cancellations
If you need to modify or cancel your order (including changes to the shipping address, quantity, or product), please contact us at support@hatchwellco.com as soon as possible after placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has entered the fulfillment process.
Orders that have already been shipped cannot be modified or canceled. Once a tracking number has been generated, the order is in transit and must be handled through our Return, Refund & Exchange Policy upon receipt.
10. Subscription & Auto-Ship Deliveries
If you are enrolled in a subscription or auto-ship program, your recurring orders will be processed and shipped automatically according to the frequency you selected at the time of enrollment. You will receive a shipping confirmation email with tracking information for each recurring shipment.
To update your shipping address for future subscription shipments, please contact us at support@hatchwellco.com at least 48 hours before your next scheduled shipment date. Address changes cannot be applied to orders that have already been processed.
To pause, skip, or cancel your subscription, please refer to the instructions in your account dashboard or contact support@hatchwellco.com. Cancellation requests must be received at least 48 hours before the next billing date to prevent the next shipment from processing.
11. Contact Us
If you have any questions about your shipment, need to update your shipping information, or are experiencing a delivery issue, please do not hesitate to contact us:
Email: support@hatchwellco.com
Response Time: We aim to respond to all inquiries within 24 to 48 business hours.
12. Policy Modifications
Hatchwell reserves the right to modify, update, or revise this Shipping & Delivery Policy at any time without prior notice. The policy in effect at the time of your purchase will govern that transaction. The most current version of this policy will always be available on our website.
By placing an order with Hatchwell, you confirm that you have read, understood, and agree to the terms of this Shipping & Delivery Policy.